REFUND & CANCELLATION POLICY

1. Overview

Our services are client projects with one-time fees. The scope, price, payment schedule, and any project-specific cancellation terms are confirmed in your written proposal. This policy applies unless your proposal states otherwise.

2. Upfront payment

For most services, we ask for a 50% upfront payment before work begins. This payment reserves our time for your project and covers the first stages of work.

3. If you cancel a project

You can cancel a project at any time by sending us a written notice by email.

• Before work has started: we refund your upfront payment, minus any third-party costs already paid on your behalf.
• After work has started: the upfront payment is not refundable, because it covers the work completed and the time reserved for your project. If the work completed up to the cancellation date exceeds the upfront payment, we may invoice for that work.
• After delivery: fees for work that has been completed and delivered are not refundable.

4. Third-party costs

Amounts paid to third parties for your project, such as domain registrations, paid licenses, stock images, or app store developer accounts, are not refundable by us. Their refund rules, if any, are set by those providers.

5. If we cancel or pause a project

If we are unable to complete a project, we will refund the part of your payment that covers work we have not performed. If we do not receive the content, feedback, or approvals needed to continue for an extended period, we may pause or close the project after notifying you in writing; amounts for work already completed remain due.

6. Concerns about the work

If you are not happy with part of the work, please tell us during the agreed review stages. We will address feedback that falls within the agreed scope. Requests outside the agreed scope are handled as a change in scope.

7. Payment disputes

If you have a concern about a payment, please contact us first so we can try to resolve it directly and quickly.

8. How to cancel or request a refund

Email contact@thewebsitedesign.studio with your name, your project name, and the reason for your request. We will review it and reply by email.

9. Contact us

Emrah Avci LLC (The Website Design Studio LLC)
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, United States
Email: contact@thewebsitedesign.studio
WhatsApp: +1 (212) 658-1037